Emergency Care Institute

New South Wales

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Research achievements

This section provides access to research projects, activities and publications that have been undertaken in the emergency care setting.

Emergency care workload units: A novel tool to compare emergency department activity

Audra Gedmintas, Nerolie Bost, Gerben Keijzers, David Green and James Lind

Published: Emergency Medicine Australasia, vol. 22:5, October 2010 (p442 - 448) 

The impact of interruptions on clinical task achievements

Johanna Westbrook, Enrico Coiera, William T M Dunsmuir, Bruce M Brown, Norm Kelk, Richard Paoloni, Cuong Tran

Published: BMJ Quality Safety Health Care, vol 19:4, 12 May 2010 (p284 - 289)

Emergency Communication Project - University of Technology Sydney

Over the last three years, the Emergency Communication Project has investigated communication between patients and clinicians in five representative emergency departments in NSW and the ACT.  The project presents a detailed picture of the critical importance of communication in the delivery of effective patient care.

The project recorded, analysed and described spoken interactions between health care practitioners and patients, focusing on the causes of misunderstandings and breakdowns in communication in hospital emergency departments. It involved 1,093 hours of observation, 150 interviews with key staff and patients and 82 patient journeys recorded from triage to disposition. The project represents one of the most comprehensive studies internationally on clinician-patient communication in hospitals.

Click below to view

1. Executive Summary of the Communicating in Hospital Emergency Departments Final Report, August 2011

2. Full Report of the Communicating in Hospital Emergency Departments Final Report, August 2011

Understanding the willingness of Australian emergency nurses to respond to a disaster - Flinders University

Final report, September 2011

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